Customer Service? What's that?!

Gods and goddesses, but the IRS is incompetent. After many hours on the phone, I finally got my refund. But so many other people haven't. Sorry, but they ARRESTED the guy who stole our information from the insurance company...shouldn't the fact that it is now beyond the shadow of a doubt that we are victims of a crime have ANY bearing on getting our money?

Oh no, says the IRS. We have to make sure that the person in Texas who filed isn't really you. Huh. Let's be honest about this. Look at my W2s. For the last six years I've been working at the same damned places, all within 25 miles of -- oh yeah -- the same address. In California. And yet you seem to think that because someone filed taxes on my behalf in Texas, that person might be me, even though I still live and work in California, as evinced by the agent who planted her ass on my couch? The neat, orderly files of taxes for the last 7 years I pulled out from the filing cabinet? The copies of my driver's license, Social Security card, student ID, military ID? Is it not enough for you? What more do you want?

And can I get a copy of the fraudulent taxes? OH NO. But they're in MY name. Why can't I have a copy of the taxes you say I may have filed? Why not? Technically, according to you, that's me. So it's my stuff. So why can't I have them? And who the hell are you to tell me I can't?

"The coordinating office is the Laguna Nigel office." Direct quote from one of the special agents (I'm being nice...I won't use names...yet) But when you call the Laguna Nigel office, they say they have no idea what I'm talking about. The case agent for the 163 cases at UCI doesn't return my calls...hell, she doesn't return the Chief of Police's calls.

And just one more thing...why is it that so many of my friends haven't gotten their refunds? How come I haven't gotten my stimulus check? I mean, hello...you accepted who I am enough to give me my refund, but not my stimulus check? How, exactly, does that make sense to you?

Customer service my ass.